Thank you for visiting ATS Online Mart (“we”, “us”, or “our”). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and disclose your information when you visit or make a purchase from atsonlinemart.com (“the Site”).
By using our Site, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect different types of information from you to process your orders, improve our services, and comply with legal obligations.
a. Personal Information
When you place an order or attempt to make a purchase, we may collect the following information:
- Contact Information: Full name, email address, billing address, shipping address, and phone number.
- Payment Information: Credit/debit card information, though this is handled securely by third-party payment processors and not stored on our servers.
- Order Information: Details related to items purchased, including product preferences and delivery instructions.
b. Device Information
When you browse the Site, we automatically collect:
- IP Address: To identify your general location.
- Browser and Device Information: Device type, browser type, and operating system.
- Cookies and Analytics: Tracking tools that help us understand how you interact with the Site.
c. Interaction Data
We may also collect information about your interactions with us, including:
Feedback and Reviews: Any feedback you provide about our products or services.
Emails and Messages: If you reach out via email, chat, or social media.
2. How We Use Your Information
We use the information collected for the following purposes:
Analytics and Improvement: To analyze and improve the performance of our Site, products, and customer experience.
Order Processing and Fulfillment: To fulfill orders, process payments, arrange for shipping, and provide order confirmations.
Customer Support: To assist you with queries, complaints, or returns.
Personalization: To provide a tailored shopping experience, including recommendations based on browsing history.
Marketing and Communication: To send promotional emails or SMS, only if you’ve opted in. You can unsubscribe at any time.
3. Sharing Your Information
We share your information with third parties only when necessary to provide our services:
Legal Compliance: We may disclose your information if required by law, such as for fraud prevention or to comply with governmental requests.
Payment Processors: To securely process payments. We do not store your payment details.
Shipping Partners: To fulfill and deliver your order.
Marketing and Advertising Partners: To assist with our promotional campaigns, subject to your consent.
Analytics Providers: To help us analyze and improve Site performance.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Site. You can manage your cookie preferences through your browser settings, but disabling cookies may affect certain features of our Site.
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
6. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.
7. What rights you have over your data
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of your personal data.
- Correction: Update or correct your information.
- Deletion: Request the deletion of your data, subject to legal obligations.
- Withdrawal of Consent: If we rely on your consent to process data, you may withdraw it at any time.
To exercise any of these rights, please contact us at support@atsonlinemart.com.
8. Children’s Privacy
Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children
9. Returns & Refunds
To read about our return and refund policy refer to Returns & Refunds page on our website.
10. Contact Us
For questions or concerns regarding this Privacy Policy, please contact us:
Email: support@atsonlinemart.com
Phone: +92 318-4321 360